Business Studies Class - XII 1999 (CBSE)
You are on questions of Set II

Principles and Functions of Management

Q 1 Give any two points of distinction between administration and management. 2 marks


Q 2 What is meant by motion study? 2 marks


Q 3 Define 'direction', as a function of management. 2 marks


Q 4 Why is line and staff organisation considered better than line organisation? Give any three reasons. 3 marks

Q 5 Distinguish between authority and responsibility on the basis of :
(i) Delegation,
(ii) Origin, and
(iii) Direction of flow. 3 marks


Q 6 The marketing manager of Aditi Ltd., an organisation manufacturing generators, has been asked to achieve a target sale of 150 generators per day. He delegates the task to 15 sales managers working under him. Five of the sales managers could not achieve their respective targets. Is the
marketing manager responsible? Explain, in brief, the relevant principle in support of your answer. 4 marks

Q 7 "Co-ordination is a continuous activity in an organisation." Explain this statement briefly. 5 marks


Q 8 Explain briefly the principle of parity of authority and responsibility.
5 marks


Q 9 Which method of wage payment will you prefer as a worker - time rate or piece rate? Give reasons in support of your answer. 5 marks


Q 10 Explain, in brief, the various steps involved in the process of control. 5 marks


Q 11 What is planning? Explain any four features of planning, in brief. 6 marks


OR

What are the various steps involved in the process of planning? Discuss.

Q 12 Explain, in brief, the various functions of a supervisor. 8 marks


OR

Differentiate between formal and informal communication.

PART - II
(Functional Management)

Q 13 What is meant by 'price mix'?


Q 14 State, in brief, the responsibilities of a personnel manager towards top level management. 3 marks


Q 15 Give any three points of difference between training and development. 3 marks


Q 16 State any three advantages of debenture issue as a source of finance. 3 marks


Q 17 Explain any three effects of under-capitalisation on a company. 3 marks


Q 18 State the objectives of personal selling. 3 marks


Q 19 What is meant by recruitment? Distinguish between recruitment and selection of employees. 1+3= 4 marks


Q 20 Performance appraisal helps the management in taking different types of personnel decisions. Explain, in brief, any four of these decisions. 4 marks


Q 21 Explain briefly any five factors to be considered at the time of determining working capital requirement. 5 marks


Q 22 What are the remedies available to consumers under the Consumer Protection Act, 1986? Discuss. 5 marks


Q 23 What is meant by financial planning? Explain, in brief, the important decisions taken under financial planning. 7 marks

OR

Explain briefly the factors which a company should consider while planning its capital structure.


Q 24 "It pay to advertise." Do you agree with this statement? Give reasons in support of your answer. 8 marks


OR

Explain briefly the qualities of a good salesman.

PART - III
(Factory Organisation)

Q 25 Give the meaning of 'supplies' with the help of a suitable example. 2 marks


Q 26 Give two factors which should be considered before deciding the mode of transport to be used by a factory. 2 marks


Q 27 Distinguish between skilled worker and unskilled worker on the basis of:
(3 marks)
(i) Intelligence,
(ii) technical knowledge, and
(iii) remuneration.


Q 28 Explain briefly any three provisions of the Factories Act for the welfare of workers. 3 marks


Q 29 Why does a factory require working capital? Explain briefly any three factors that influence the requirement of working capital in a factory. 4 marks


Q 30 State the law relating to holidays and leave in a factory. 4 marks


Q 31 Give any five characteristics of a small scale factory. 5 marks


Q 32 Explain briefly any five reasons for the preference of single-storied factory building. 5 marks


Q 33 What is 'process layout'? How does the process layout overcome the limitations of product layout? Explain briefly. 5 marks


Q 34 Explain the responsibilities of a factory manager towards management. 5 marks


Q 35 What are the factors that should be kept in mind while selecting the location of a factory? Explain. 6 marks

OR

Q. Sameer, a small shopkeeper, wants to get his shop registered under the Shops and Establishment Act. But he does not know the provisions of this act. Explain, in brief, the procedure he should adopt for registration of the shop under the relevant act.


Q 36 Explain, in brief, the following terms used in materials control:
(i) Minimum level,
(ii) Maximum level, and
(iii)Ordering level. 6 marks

OR

Explain, in brief, First-In-First-Out method of pricing materials with suitable example. Also give its merits.

PART -IV
(Office Administration)

Q 37 What limitations of owned building of an office may be overcome by rented building? 2 marks


Q 38 What steps should the management take to overcome the following difficulties in the flow of work in an office?
(i) Employees attitude to work.
(ii) Absence of employees.
(iii) Non-availability of materials. 3 marks

Q 39 Explain, in brief, any two drawbacks of centralised mailing in an office. How can they do overcome? 3 marks


Q 40 What is 'post box service'? What is the purpose of this service? Explain. 3 marks


Q 41 State the principles that you will keep in mind while planning the layout of an office. 4 marks


Q 42 Explain, in brief, the routine that you will keep in mind while planning the layout of an office. 4 marks


Q 43 Discuss briefly the role of office manager in an organisation. 5 marks


Q 44 Explain, in brief, the following principles of office organisation:
(i) Span of control
(ii) Esprit-de-corps (5 marks)


Q 45 What are the circumstances under which oral communication is better than written communication? 5 marks


Q 46 In what respects is vertical filing system better than horizontal filing system? 5 marks


Q 47 You are to select an appropriate method of indexing for your office. What factors will you keep in mind while selecting the method? Explain briefly.
5 marks


Q 48 What factors will you consider while selecting office machines? Explain. 6 marks


OR

What are the various purposes for which computers may be used in an office? Explain.